REVIEW: YOUMAIL REALLY DOES MANAGE VOICE MAIL LIKE E-MAIL

I'll come right out and say it. The biggest problem with my original experience with YouMail may have been my own human error.

In my original review of the voice mail system that lets you manage voice messages online, I said YouMail had a lot of potential, but wasn't delivering on its promise of catching my voice mail messages. It could be that I skipped a beat, and that before entering YouMail's phone number into the Motorola RAZR V3 handset, I failed to punch in the star (*) key. Or, offers YouMail's PR representative, Derek Brookmeyer, I may have actually done this and the signal cut out, in which case YouMail would not have completed my voice mail forwarding and Verizon would not have warned me the action was unsuccessful.

So now, the complete review. It turns out that once you've got YouMail properly set up, it works quite well and provides a well-rounded feature set, plus one controversial capability. (I call it creepy. Keep reading.)

YouMail users receive notification of new voice messages from both text and e-mail (you can disable that if e-mails start building up.) Checking voice mail on your mobile phone reroutes you to YouMail's service, which plays your message, and which gives you options to reply, save, delete, or skip messages, or change your individualized greeting for the caller.

Clicking the e-mail notification opens a new YouMail.com window and plays the voice message. On YouMail.com, voice messages are indeed handled like e-mail, with the regular functions to save, trash, flag, and sort messages. Replying to a message sends the caller either a text or an e-mail wrapped in YouMail's branding, your choice. As I mentioned in the previous review, users are also able to record customized greetings for select callers, a really unique surprise for a buddy. Or a nasty one, depending on the message you leave. I'm imaging high school break-ups via YouMail: "If you're wondering why I'm not picking up the phone, it's because we're OVER!"

YouMail's one dubious ability--sharing others' voice messages online.

(Credit: CNET Networks)

In addition to YouMail getting interactive with a hands-on approach to voice mail management, it also goes Web 2.0. with a few publishing tools. This is, perhaps, a little too chic for comfort. Users who enable message sharing can choose to broadcast voice mails they receive by e-mailing the message, linking to it, embedding the WAV or MP3 file onto a Web page, or publishing it to Digg, Del.icio.us, Furl, and Spurl with a single click.

While YouMail's privacy statementpromises to shield your e-mail address and phone number, it says nothing about walling off your voice content. In fact, YouMail stands behind sharing, explaining to me in a PR conversation that there's little difference between YouMail's message broadcasting capabilities and the tape recording taken of Alec Baldwin's incriminating voice message left on his daughter's cell phone. If I had let that PR call go through to voice mail, I could have embedded it here.

The comparison doesn't inspire much confidence, and it's YouMail's biggest flaw. As much as I'd love receiving a sweet or funny voice note directed to me when I call a friend, I cringe at the thought that any message I leave them could be so swiftly distributed. Of course, with a few tools, anyone is capable of digitizing a voice message that anybody else leaves, but the fact that callers have no choice in the really simple publication of their voice message could, at the very least fuel some individual embarrassment, and at the most, fuel an ugly debate about digital voice rights. For now, as with e-mail messages, letters, and other forms of private communication-gone-public, it comes down to a users' judiciousness and sensitivity.

Apart from that, YouMail's free voice mail management is a well-integrated solution for making more out of mobile messages.